Privacy Policy

1. Introduction

MedExpress Delivery ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, delivery address
• Payment Information: Credit card details, billing address (processed securely through payment processors)
• Delivery Details: Pickup and delivery addresses, recipient information, package details
• Account Information: Username, password, preferences (for registered users)

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Location Data: GPS coordinates during delivery for tracking purposes
• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, interactions with our website
• Delivery Data: Timestamps, photos, signatures (proof of delivery)

2.3 Information from Third Parties

We may receive information from:

• Payment processors
• Tracking and SMS notification services (Wodely)
• Business partners (pharmacies, clinics)

3. How We Use Your Information

3.1 Service Delivery

• Process and fulfill delivery requests
• Communicate with senders and recipients
• Provide real-time tracking and updates
• Confirm delivery completion
• Handle returns and customer service inquiries

3.2 Business Operations

• Process payments and maintain financial records
• Maintain and improve our services
• Analyze usage patterns and optimize operations
• Manage business accounts and contracts

3.3 Communication

• Send delivery notifications via SMS and email
• Respond to inquiries and support requests
• Send service updates and important notices
• Provide promotional information (with your consent)

3.4 Legal and Safety

• Comply with legal obligations
• Protect against fraud and unauthorized transactions
• Enforce our Terms of Service
• Resolve disputes

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly authorize us to do so.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors
• SMS and tracking services (Wodely)
• Cloud storage providers
• Website hosting services

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Business Partners

For business account deliveries, we share necessary delivery information with:

• Pharmacies and medical facilities (senders)
• Recipients of deliveries

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Protect the safety of our users or the public
• Prevent fraud or illegal activity

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations (tax records, etc.)
• Resolve disputes
• Enforce our agreements

Delivery records, including tracking data and proof of delivery, are typically retained for 7 years for business and legal purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant processors
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Update your account information

7.2 Data Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Legitimate business needs
• Ongoing contractual obligations

7.3 Marketing Communications

You can opt out of promotional emails by:

• Clicking "unsubscribe" in any marketing email
• Contacting us directly
• Updating your account preferences

Note: You cannot opt out of service-related communications (delivery notifications, receipts, etc.).

7.4 Location Data

You can disable location services on your device, but this may limit our ability to provide real-time tracking.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve user experience
• Analyze website traffic

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

For material changes, we will provide additional notice (e.g., email notification).

12. Canadian Privacy Laws

We comply with Canadian privacy laws, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• British Columbia's Personal Information Protection Act (PIPA)

You have rights under these laws regarding your personal information.

13. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: