1. Introduction
MedExpress Delivery (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website and delivery services.
By using our services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Information You Provide
- Contact information: name, phone number, email, pickup/delivery address
- Delivery details: recipient name/contact, notes, item description, special handling instructions
- Payment details: processed by our payment provider (we do not store full card numbers)
- Business account details: company info and billing contacts (where applicable)
2.2 Information Collected Automatically
- Device/technical data: IP address, browser type, operating system
- Usage data: pages visited, actions taken, approximate time on site
- Operational delivery data: timestamps, status updates, proof-of-delivery (photo/signature where used)
- Location data: for dispatch/tracking when applicable to the service provided
2.3 Information From Third Parties
We may receive limited information from service providers used to run the business, such as:
- Payment processors
- SMS/dispatch/tracking providers
- Business senders (e.g., clinics/pharmacies) providing recipient delivery details
3. How We Use Your Information
- Provide and manage deliveries (booking, dispatch, tracking, proof-of-delivery)
- Communicate service updates (SMS/email confirmations and notifications)
- Process payments, invoicing, and accounting
- Provide support and resolve issues or disputes
- Improve service reliability, website performance, and security
- Comply with legal obligations and prevent fraud/abuse
4. How We Share Your Information
4.1 Service Providers
We share only what is necessary with vendors who help us operate (payment, SMS, hosting, dispatch/tracking). They are expected to protect your data and use it only for providing their services to us.
4.2 Senders & Recipients
We may share delivery status and proof-of-delivery with the sender and/or recipient as needed to complete the service.
4.3 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights, users, and the public.
4.4 Business Transfers
If MedExpress Delivery is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties for marketing.
5. Data Retention
We retain personal information only as long as needed for service delivery, legal compliance, dispute resolution, and legitimate business purposes.
Retention periods can vary depending on record type and legal requirements.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
7.1 Access & Correction
You can request access to, or correction of, your personal information.
7.2 Deletion
You may request deletion of personal information, subject to legal retention requirements and legitimate business needs.
7.3 Marketing
If we send marketing communications, you can opt out at any time. Service-related messages (delivery updates, receipts) are not optional.
8. Cookies and Tracking Technologies
We may use cookies (and similar technologies) to remember preferences, improve site performance, and understand traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Canadian Privacy Laws
We aim to comply with applicable Canadian privacy laws, including:
- PIPEDA (Personal Information Protection and Electronic Documents Act)
- British Columbia PIPA (Personal Information Protection Act)